Frequently Asked Questions
How long will my order take to arrive?
We will always despatch your order as soon as we can, on the same day if possible. Personalised products may take a little longer depending on the amount of work involved. Again, we will always despatch as soon as we can - usually within a day or two - but please allow us up to 7-10 days, particularly at busy times. For more information about delivery times please see the Delivery page.
How can I pay and is it safe?
We accept all major credit and debit cards via 100% secure payment processing as well as payments from your PayPal account. Our checkout and account management pages are encrypted with a certificate from Thawte. For more information please see our page about Secure Shopping.
How do I fit the wall stickers and are they hard to apply?
No, and we include instructions with every order, together with a squeegee application tool. The only other things you will need are sharp scissors, masking tape and a tape measure or spirit level to position the sticker. If you have any questions before or after ordering, please do not hesitate to contact us or see the Fitting Wall Stickers page.
Can I move the stickers?
Due to the complexity of some of the designs, it is unlikely that you will be able to, and you may damage the sticker by stretching it, so we advise you not to attempt to move them.
Will the stickers damage my wall if I remove them?
We do not recommend applying stickers to wallpaper as it will be damaged when stickers are removed, but if they are applied to a well painted wall there should be no problem in safely removing them. The longer the sticker has been in position, the greater the adhesion will be. If it has been in place for some time, the wall may need cleaning with a suitable product. For more information please read Fitting Wall Stickers.