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Customer Service

View our full Terms and Conditions

 

Accounts

In order to purchase Goods on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require Payment Information until you wish to make a purchase.  By continuing to use this Website you represent and warrant that:

  • all information you submit is accurate and truthful;
  • you have permission to submit Payment Information where permission may be required; and
  • you will keep this information accurate and up-to-date.

Your creation of an Account is further affirmation of your representation and warranty.

It is recommended that you do not share your Account details, particularly your username and password.  We accept no liability for any losses or damages incurred as a result of your Account details being shared by you.  If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised purchases that may be pending.  Please be aware that purchases can only be cancelled until they are dispatched.  In the event that an unauthorised purchase is dispatched prior to your notifying Us of the unauthorised nature of the purchase, Bloobry accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.

When choosing your username you are required to adhere to the terms set out above in Clause 10.  Any failure to do so could result in the suspension and/or deletion of your Account.

 

Termination and Cancellation of Accounts

Either Bloobry or you may terminate your Account.  If We terminate your Account, you will be notified by email and an explanation for the termination will be provided.  Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.

If We terminate your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

We reserve the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

If purchases are cancelled for any reason prior to dispatch you will be refunded any sums paid in relation to those purchases within 14 calendar days.

If you terminate your Account, any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases within 14 calendar days.

 

Goods, Pricing and Availability

Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of Goods available from Us correspond to the actual Goods, We are not responsible for variations from such descriptions.  This does not exclude Our liability for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not different Goods altogether.  Please refer to Clause 15.1 for incorrect Goods.

Where appropriate, you may be required to select the required size, colour and / or personalisation of the Goods that you are purchasing.

We neither represent nor warrant that Goods will be available.  Stock indications are not provided on the Website however such indications may not take into account sales that have taken place during your visit to the Website.

All pricing information on the Website is correct at the time of going online.  We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.

In the event that prices are changed during the period between an order being placed for Goods and Us processing that order and taking payment, we will contact you with details of the new price prior to processing your order;

All prices on the Website exclude VAT.  Bloobry is not VAT registered.

 

Orders and Delivery

No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Bloobry and you.

Order confirmations shall contain the following information:

  • Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
  • Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
  • Estimated delivery date(s) and time(s);

Order confirmations shall also be enclosed on paper with your Goods.

If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances.  In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.

All Goods purchased by you will be delivered within 30 calendar days of Our order confirmation unless otherwise agreed.

The risk in the Goods shall remain with Us until they come into your physical possession.

 

Returns Policy

Bloobry aims to always provide high quality Goods that are fault free and undamaged.  On occasion however, Goods may need to be returned.  Returns are governed by these Terms and Conditions.

If you receive Goods which do not match those that you ordered, you should contact Us within 14 calendar days to arrange collection and return.  You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.  Replacements will be issued upon Our receipt of the returned Goods.  We are fully responsible for paying shipment costs.  Goods must be returned in their original condition with all packaging and documentation.  The packaging does not need to be unopened.  Refunds will be issued upon Our receipt of the returned Goods and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges.  We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the Goods have been damaged.  To return the damaged Goods, please contact Us within 14 calendar days to arrange collection and return.  We are fully responsible for paying shipment costs.  You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods.  Replacements will be issued upon Our receipt of the returned Goods.  Refunds will be issued no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges.  We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

If any Goods you have purchased have faults when they are delivered to you, you should contact Us within 14 calendar days to arrange collection and return.  You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods.  We are fully responsible for paying shipment costs.  Replacements will be issued upon Our receipt of the returned Goods.  Refunds will be issued upon Our receipt of the returned Goods and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges.  We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

If any Goods you have purchased develop faults within 30 calendar days of delivery, you may be entitled to a replacement but not a refund.  In order to arrange for such a replacement you should contact Us within the 30 calendar day period to arrange collection and return.  We will assess the Goods and alleged faults upon receipt and if We conclude (at Our sole discretion, acting reasonably and in good faith) determine that the fault is not a result of mistreatment by you (deliberate, negligent or otherwise), We will issue replacement Goods at no additional cost to you.

If any Goods develop faults beyond 30 calendar days from delivery but within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.  Bloobry is not a party to such warranties and you must therefore contact the manufacturer of the Goods directly.

If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period.  This period begins once your order is complete and ends 14 calendar days after the Goods have been delivered to you.  If the Goods are delivered to you in instalments, the 14 calendar day period begins on the day that you receive the final instalment.  If you change your mind about the goods within this period, please inform Us within 14 calendar days of receipt.  Goods must be returned to Us within 14 calendar days of the day on which you inform Us that you wish to return the Goods.  You are responsible for paying return shipment costs if Goods are returned for this reason.  Refunds will be issued within 2 business days of receipt of the Goods and in any event no later than 14 calendar days after you inform Us that you wish to cancel under this provision and will include standard delivery charges.  We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

Bloobry may not be able to accept returns under the cooling off period of the following types of Goods and/or taking into account the following circumstances:

  • Goods made to your specifications or that have been personalised;
  • Goods which are liable to deteriorate or expire rapidly;
  • Goods which are sealed for health or hygiene reasons that have been unsealed after delivery;
  • Goods which are, after delivery, according to their nature, inseparably mixed with other items;
  • Goods consisting of audio or video recordings or computer software (including games) in sealed packaging where the seal has been broken after delivery.
  • Any use or enjoyment that you may have already had out of the Goods beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example, handle a display item in a shop).  Please note that opening packaging does not prevent you from returning Goods unless the Goods fall under sub-Clauses 15.7.3 or 15.7.5 and in any event does not include the opening of delivery packaging, only the packaging of the product itself.

 

Privacy

Use of the Website is also governed by Our Privacy Policy which is incorporated into these Terms and Conditions by this reference.